In the era of rapid technological advancements, achieving digital transformation is imperative for businesses to remain competitive and agile. One of the most potent tools at our disposal is process automation – a mechanism that not only streamlines operations but also paves the way for unprecedented efficiency and innovation. At Phi Research, we recognize the transformative potential of process automation, and we are dedicated to utilizing this power to propel our clients towards their digital transformation goals.
Process automation entails the integration of technology to handle repetitive, manual tasks with minimal human intervention. By automating such tasks, organizations can free up their workforce to focus on high-value strategic initiatives, accelerating decision-making and enhancing overall productivity. Additionally, automation mitigates the risk of human error, leading to higher accuracy and reliability across processes.
Our approach to process automation is structured around a layered framework that ensures a comprehensive and effective implementation.
A single process is usually a step in a greater process. The goal of this phase is to understand the purpose of the greater process and how the process generally works.
Note: Detailed accounts are not the goal, as one tries to imagine a new process to complete the old activity
Automation aims to remove unnecessary human interaction with a process. To simplify the process, one needs to understand what information is available at the beginning of the process and what information needs to be passed through at the end.
Capture and implement early, best practices that are bringing value to the organization. Measure and monitor value generated by early wins. Communicate progress made.
Implement and educate members on the new processes. Isolate pain points and determine if they are technical or change related. Appropriately address and resolve issues.
